Long John Silver's

We've seen recurring complaints about missing items in orders, whether for takeaway or delivery, which points to a systemic issue in their packing process.

Food quality also seems to be a concern, with reports of cold food, small portions, and items like the hash brown in sandwiches being undercooked or left out for too long.

The chilli crab mantou meal, for instance, has been noted for its lack of sauce.

Customer service is another significant pain point.

Multiple reviews highlight rude staff, particularly cashiers and kitchen personnel, and a general lack of customer service training.

While some outlets may have dedicated managers trying to compensate, the overall impression is one of underperforming staff and a frustrating experience for customers.

We also note concerns about long waiting times, even during off-peak hours, and kitchen staff not adhering to hygiene standards like wearing masks.

Verdict: We recommend approaching Long John Silver's with caution.

It's best reserved for those who are already in the area and have a strong craving for their specific menu, but be prepared for potential issues with order accuracy, food temperature, and service quality.

It's not a destination we'd actively seek out given the consistent feedback.