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Domino's Pizza Thomson
21 Jasmine Rd, Estate 576587
Domino's Pizza Thomson serves pizza from its location on Jasmine Road in Bishan. The outlet has received mixed feedback from visitors, with an average rating of 1.5 stars across 95 reviews.
Opening Hours
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STAMPEDE Score
Moderate confidenceScore: 5 / 100
Based on 5 data points · Updated 5 months ago
Editor’s Note
Last updated 4 Nov 2026
Our take: Domino's Pizza Thomson consistently receives overwhelmingly negative feedback, primarily concerning delivery issues and poor customer service.
Multiple reports highlight orders being marked as 'delivered' when they haven't arrived, significant delays (up to two hours), and a lack of communication from the outlet.
Customers also describe difficulties reaching the store by phone and unhelpful or dismissive staff when contact is made.
Beyond delivery, there are complaints about incorrect orders, such as a beef pizza being delivered instead of chicken, and quality control issues like burnt crusts.
We'd advise extreme caution when considering an order from this specific Domino's branch.
The pattern of non-delivery, miscommunication, and poor order accuracy suggests systemic issues.
Given the consistent low ratings and severe customer dissatisfaction, we recommend exploring alternative pizza options in the area rather than risking a frustrating experience with Domino's Pizza Thomson.
Wait time
Expect significant delays, potentially 1-2 hours beyond quoted times.
Score: 5 · 5 sources
What customers say
Customer sentiment for Domino's Pizza Thomson is overwhelmingly negative, primarily due to severe and recurring issues with order fulfillment and customer service.
Customers frequently report extremely long delivery delays, orders marked as delivered when they haven't arrived, and a complete lack of responsiveness from the store via phone.
Additionally, there are significant complaints about incorrect orders, poor food quality (e.g., burnt crust), and staff being unhelpful or even rude when issues are raised, with one customer experiencing a manager laughing at their complaint and backtracking on a promised refund.
Google Reviews
Very disappointing experience with Domino’s Thomson outlet. I pre-ordered my food for delivery at 6:30 PM, but the order only arrived at around 8:00 PM, approximately 1.5 hours late. What made it wor…
ABSOLUTELY HORRIBLE. Not only they forgot to add our bottle of coke which we paid 4 dollars and 50 cents for, the pizza we ordered was absolutely unappealing and deformed. Moreover when we called domi…
Disappointing experience from start to finish. Ordered through the Domino’s app thinking it’d be faster (despite the $5 delivery fee). The app showed “delivered” — but nothing had arrived. I called th…
Pizza was delivered 1hour late. Deliver update had changed twice from 11.36am - 11.50am to 12.00-12.15pm and then subsequently marked as completed when it hadnt been delivered. When I called the shop,…
We ordered at 5 pm, supposed to arrive at 5:30. Called them at 5:45 to ask where the pizza was and they said wait 15 minutes. Called at 6 and we were told that the pizza was delivered. Where? They had…
Reviews from Google
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